Frequently Asked Questions

Yes, all scans require a signed prescription from a licensed U.S. provider with an NPI number.

Patient’s name and date of birth
Diagnosis and ICD-10 code(s)
Name of the study
Provider’s name, contact info, and signature

You can upload your prescription by email or through our website.

Please note: The imaging center has the final say on accepting any referral — Easymedscan does not make that decision..

We’re not able to request the order directly from your physician. You’ll need to upload a copy of your referral or prescription when booking your scan.

Pick your scan and location from the list of centers based on the study requested.
Upload your provider’s prescription and pay a small deposit online.
We’ll book your appointment and send you the details within one business day.
Get a confirmation email and text with your appointment time and a QR code.
Go to your scan appointment and show your QR code when you arrive.

It’s that easy! Fast. Simple. Hassle-free.

We can help fast-track your scan for an additional fee. Just give us a call—we’ll work directly with imaging centers to find the soonest available option that fits your needs. We’ll do our best to get you scheduled quickly and smoothly.

Your voucher includes a specific appointment date and time. Easymedscan only covers the appointment listed on the voucher. If you reschedule without telling Easymedscan, your voucher will show the wrong date—and your scan may not be covered. This could result in a bill from the imaging center. We will not be responsible for the billing rate. You will not get a refund from Easymedscan.

You can reschedule by contacting us by email or phone

Call:‪+1 (419) 280-1133‬

Email:pktamirisa@yahoo.com

If you cancel directly with the imaging center and don’t tell Easymedscan, we’ll assume you missed or abandoned your appointment. No refunds will be issued. To cancel properly, contact Easymedscan directly.

We accept all major credit and debit cards.
You’ll get an invoice you can use for HSA or FSA reimbursement, if needed.
All payments must be made directly to Easymedscan, not to the imaging center.

Your payment covers the full cost of your scan.

If anyone else tries to bill you or asks for more payment, do not pay—contact us right away.

We cannot refund payments made to other providers.

Your payment to Easymedscan covers your scan in full. You should not receive any additional bills.

Do NOT pay any bill you receive.
Call the number on the bill and provide your Easymedscan voucher.
Remind them the scan should be billed through Easymedscan.

If they don’t fix it or you need help, call our support line—we’ll work to resolve the issue for you.

You do not need to pay anything at the imaging center. The imaging center should not bill you additional fees. If this happens, please let us know right away.

If you’re claustrophobic, tell us when you request your appointment.

We will try to book your scan at a center that offers a wide-bore or open MRI.

Once your appointment is scheduled, please confirm directly with the imaging center to make sure the equipment meets your needs.

Some imaging centers have restrictions based on a child’s age, height, or weight.

If you're booking for a child, please call us at: ‪+1 (419) 280-1133‬ One of our agents will help you find a center that can safely and comfortably perform the scan.

We’re here to help make the process smooth for you and your child.

Yes.Preparation instructions must come from your doctor or the imaging center. Easymedscan does not provide this information. Please contact the imaging center directly before your appointment.

Fasting means you may need to avoid eating or drinking for a certain period before your scan. Check with the imaging center for specific fasting instructions related to your test.

A valid photo ID
Your Easymedscan voucher (printed or digital)
A copy of your referral (recommended, even if already submitted)

It’s best to bring a printed copy of your doctor’s referral, just in case the imaging center requests it—even if you uploaded it during booking.

You’ll choose your imaging center during the scheduling request.

Need help picking a location? Call us at ‪+1 (419) 280-1133‬ .

Once your appointment is confirmed, the address and contact info for your facility will be in your confirmation email.

Easymedscan works with hundreds of imaging centers, and schedules change frequently. While most appointments are available same-day or next-day, we don’t have real-time access to every center’s schedule.

When you request an appointment, include your preferred dates and times. Our team will try to match your request, and if that’s not possible, we’ll find the next best available option.

You’ll be able to accept, decline, or request a reschedule once your appointment is assigned.

Some centers offer walk-in service for certain types of scans. If your confirmation says "Walk-In Appointment," you can go directly to the center without a set time.

We recommend calling the center ahead of time to confirm walk-in availability and wait times.

Appointment length varies depending on the type of scan and the imaging center. Please call the imaging center directly to get the most accurate time estimate.

If your scan wasn’t performed for any reason, contact Easymedscan at ‪+1 (419) 280-1133‬ . We’ll assist you with rescheduling or a full refund as part of our money-back guarantee.

Yes. If your scan was not performed, you're entitled to a full refund. Just give us a call or send an email.

Note: Late cancellations and no-shows may be subject to a fee.

Yes. If your scan was changed to a lower-cost study at the appointment, you’ll receive a partial refund. Please contact us to request it.

No. Easymedscan does not work with insurance and cannot file claims on your behalf. We are a cash-pay service only—meaning you pay out of pocket for your scan.

Yes. MRI and CT scans can create image distortions (called artifacts) near metal, which may make it hard to get clear pictures.

If you have any metal in your body (like implants, joint replacements, pacemakers, etc.), please let Easymedscan know when you request your appointment.

We’ll check with the imaging center to see if the scan can still be performed safely and effectively.

Your initial deposit is non-refundable.
We allow one reschedule per appointment at no extra charge.
If you need to reschedule, please contact us—we’ll do our best to accommodate you, but availability depends on the imaging center's policies and openings.

If canceled more than 24 hours before your appointment, you’ll receive a refund minus the deposit.
If canceled within 24 hours, no refund will be provided.
No refunds are available once your scan has been completed, for any reason.

Please call our office to cancel or reschedule—we’re here to help.

Full Refunds: You will get a full refund if you show up for your scheduled scan and it cannot be completed for reasons like:
- The imaging center cancels your appointment.
- Equipment issues or staff are unavailable.
- The radiologist decides the scan isn’t needed or can’t be done.
Insurance Use: If you or the imaging center submit your scan to insurance, we may cancel your Easymedscan payment. A $50 cancellation fee will apply, and you’ll get the rest refunded.
You’ll then be responsible for any copays or deductibles billed by your insurance.
Please do not provide any insurance info at your appointment, even if asked.
After the Scan: Once your scan is done, no refunds will be given—even if you're unhappy with:
- Delays
- Missing or late reports/images
- Bedside manner
- Image quality
- Your medical outcome
How to Request a Refund: You must call or email us before your appointment to request a refund.
Receiving Your Refund: If approved, refunds are sent by check in the mail within 10 business days.
Chargebacks: If you file a chargeback without first contacting us, you will be charged a $100 fee.
Cancellations: Cancellations must be made through Easymedscan, not the imaging center. If not, the standard cancellation fee will still apply.
No-Shows: If you miss your appointment without canceling through Easymedscan, no refund will be given.

Your imaging report and images will be provided directly by the imaging center, not by Easymedscan.

Please speak with the imaging center before your scan to confirm:

How and when you will receive your report
Who to contact if your report is delayed
If you need results by a specific date, make that clear to the center ahead of time

You must inform the imaging center before your appointment where to send your report and images (e.g., to your doctor). If this is not done in advance, the results may not reach the correct provider.

Your payment includes one report and one set of images, if picked up at the center.
Extra charges may apply if you request additional copies, mailing, or electronic delivery.

Important Reminders:

Easymedscan does not create or send reports or images
Report turnaround time varies by imaging center—usually within a few days
If your results are urgent, let the front desk know before leaving
Easymedscan cannot guarantee report timing or assist with follow-up
No refunds will be issued due to delays or missing results

Always follow up directly with the imaging center if needed—they manage all result delivery.

Easymedscan does not have access to your imaging report.
Please contact the imaging center where your scan was done or your referring doctor for any questions.

No. You will need to request your report directly from the imaging center.

Answers to Your Questions About Medical Imaging

Frequently Asked Questions